{"id":5736,"date":"2024-05-27T17:52:45","date_gmt":"2024-05-27T14:52:45","guid":{"rendered":"http:\/\/new.divani.ro\/?page_id=5736"},"modified":"2026-05-19T15:13:47","modified_gmt":"2026-05-19T12:13:47","slug":"general-warranty-and-return-conditions","status":"publish","type":"page","link":"https:\/\/divani.md\/en\/general-warranty-and-return-conditions\/","title":{"rendered":"Returns and warranty"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_410981486\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-center\"  id=\"row-628425011\">\n\n\t<div id=\"col-268957328\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(245, 245, 245);\" >\n\t\t\t\n\t\t\t\n<h2>Warranty<\/h2>\n<p>The warranty period is <strong>24 months<\/strong> from the date of purchase or delivery of the product to the customer.<\/p>\n<h3>The warranty covers<\/h3>\n<ul>\n<li><strong>The furniture frame<\/strong> \u2014 subject to correct use.<\/li>\n<li><strong>Transformation mechanisms<\/strong> \u2014 subject to correct use and no mechanical damage.<\/li>\n<\/ul>\n<h3>The warranty does not cover<\/h3>\n<ul>\n<li>Damage from improper use or unauthorised repairs.<\/li>\n<li>Mechanical damage, moisture, or high temperatures.<\/li>\n<li>Natural wear of fabric, filling, and decorative elements.<\/li>\n<\/ul>\n<hr>\n<h2>Returns<\/h2>\n<h3>Showroom stock items<\/h3>\n<p>Furniture purchased from our showroom that was <strong>not made to individual order<\/strong> may be returned within <strong>14 working days<\/strong> of purchase, provided:<\/p>\n<ul>\n<li>The product has not been used.<\/li>\n<li>The original appearance, completeness and purchase documents are intact.<\/li>\n<\/ul>\n<h3>Custom-made orders<\/h3>\n<p>Furniture made to a custom order \u2014 specific dimensions, upholstery, colour or configuration \u2014 <strong>cannot be returned<\/strong>, except in cases of a manufacturing defect or non-conformity with the order.<\/p>\n<hr>\n<h2>Post-Warranty Service<\/h2>\n<p>After 24 months we repair furniture on a paid basis, in the same workshop and with the same materials as during production.<\/p>\n<h3>What we repair<\/h3>\n<ul>\n<li><strong>Pull-out mechanisms<\/strong> \u2014 replacement or repair (platform, dolphin, French).<\/li>\n<li><strong>Frame<\/strong> \u2014 reinforcement or replacement of structural elements.<\/li>\n<li><strong>Upholstery<\/strong> \u2014 partial or full replacement, same or different colour.<\/li>\n<li><strong>Filling<\/strong> \u2014 foam replacement if it has lost its shape.<\/li>\n<li><strong>Legs and decorative elements<\/strong> \u2014 replacement or refinishing.<\/li>\n<\/ul>\n<h3>How to request service<\/h3>\n<ol>\n<li>Contact us via the <a href=\"\/en\/contacts\/\">Contacts<\/a> page or by phone.<\/li>\n<li>Describe the issue or send a photo.<\/li>\n<li>Receive a preliminary cost and lead-time estimate.<\/li>\n<li>Bring the furniture to our showroom or we arrange collection for complex cases.<\/li>\n<li>After repair, returned with free assembly in Chisinau.<\/li>\n<\/ol>\n<h3>Correct use<\/h3>\n<ul>\n<li>Open mechanisms smoothly, without jerking or excessive force.<\/li>\n<li>Avoid prolonged direct sunlight \u2014 it can fade the fabric.<\/li>\n<li>Do not jump on armrests or backrests \u2014 may damage the frame.<\/li>\n<li>FibreGuard fabrics can be wiped with water and soap.<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-268957328 > .col-inner {\n  padding: 20px 0px 10px 0px;\n  margin: 0px 0px -30px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_410981486 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-5736","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Warranty &amp; Returns | Di\u2019vani Moldova<\/title>\n<meta name=\"description\" content=\"24-month warranty on frame and mechanisms. 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